Lead complex technical implementations for strategic clients at Trulioo. Collaborate with cross - functional teams to ensure successful project delivery in the digital identity verification space.
About the role
- Implementation Manager leading onboarding for mid-market and enterprise customers at Assembled. Collaborating across teams to drive customer satisfaction and product engagement.
Responsibilities
- Build customer relationships and guide technical implementation projects across all customer segments
- Explore and document product functionality to build product expertise
- Develop and refine implementation best practices
- Improve internal efficiencies and customer experience during implementation
- Collaborate cross-functionally with various teams to get customers live
- Drive the product roadmap by liaising between customers and product org
- Set tone for customer engagement and value realization
Requirements
- 2+ years of experience in a customer-facing role supporting a technical product or service
- Experience working with SQL, APIs and integrations
- Curiosity and technical inclination for data and software
- Ability to identify trends and strategic insights from customer conversations
- Grit and determination to overcome challenges
- Collaborative mindset with a focus on teamwork
Benefits
- Stock options are provided as part of the compensation package
- Full range of medical, financial, and/or other benefits
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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