Director of Technology and Innovation leading OneStream implementations at Riveron. Overseeing client engagements and team mentorship while driving business development and practice growth.
About the role
- Director of Digital Practice Experience supporting the Aspen Dental brand, responsible for best-in-class digital ecosystem and customer experience across workflows.
Responsibilities
- Shape and deliver a best-in-class experience across Aspen Dental’s digital ecosystem
- Own the end-to-end customer experience for digital workflows supporting dentures, implant planning, and surgical guide design
- Oversee multiple practice-facing service teams and establish a real-time clinical record acquisition review function
- Identify friction, drive simplification, and improve the experience for doctors, offices, and patients
- Lead customer service teams handling both transactional and skilled support
- Build and scale a clinical record acquisition review function
- Optimize the digital operations to simplify workflows and improve customer experience
- Build, lead, and develop high-performing teams using data to inform priorities and measure impact.
Requirements
- Bachelor’s degree in Operations Management, Business, or related field (Master’s preferred)
- 10+ years of experience in continuous improvement, operations, or a related role, with proven success in applying Lean and Six Sigma methodologies
- Demonstrated ability to stand up new functions and scale them effectively, including offshore operations
- Prior experience leading multi-team service or enablement organizations
- Strong analytical and problem-solving abilities, with experience leveraging data to inform decisions
- Excellent communication and influencing skills, with the ability to align diverse stakeholders around common goals.
Benefits
- paid time off
- health insurance
- dental insurance
- vision insurance
- 401(k) savings plan with match
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Directeur de Projet managing significant IT transformation projects in public sector with system integration. Leading coordination and performance monitoring of various stakeholders in a complex environment.
Senior Director leading clinical data management across clinical development at Umoja Biopharma, focusing on high - quality compliance and data integrity. Drive collaborative efforts with clinical teams and external vendors.
Director of Business Information Technology at CGT, leading IT strategy and operations in manufacturing. Overseeing SAP functions, cyber security strategy, and IT team management.
Director for Access and Affordability within ELIQUIS at Pfizer. Collaborating on brand strategies while supporting market expansion and access initiatives.
R&D Support and Services Lead overseeing clinical and research portfolios at Pfizer. Building teams and managing technology solutions to support drug development.
Sr Director overseeing US Medical Information Category Strategy Team at Pfizer. Responsible for leading medical information engagement strategies for Pfizer’s priority products across therapeutic areas.
Access & Reimbursement Director leading reimbursement strategy and patient support for rare disease portfolio at BridgeBio Pharma. Collaborating with healthcare providers and internal teams to improve patient access.
Head of Trade and Patient Services at DBV Technologies overseeing U.S. operations and trade strategy for pediatric food allergy treatment.
Assistant Access Director managing day - to - day operations of the Admissions and Emergency Department at UAMS. Reporting to Access Director and supervising staff to ensure high - level customer service.