Senior Director leading design and execution of performance management and workforce planning at Proofpoint. Partnering with HR and business leaders to drive workforce strategies aligned with business priorities.
About the role
- Director of Digital Practice Experience supporting the Aspen Dental brand, responsible for best-in-class digital ecosystem and customer experience across workflows.
Responsibilities
- Shape and deliver a best-in-class experience across Aspen Dental’s digital ecosystem
- Own the end-to-end customer experience for digital workflows supporting dentures, implant planning, and surgical guide design
- Oversee multiple practice-facing service teams and establish a real-time clinical record acquisition review function
- Identify friction, drive simplification, and improve the experience for doctors, offices, and patients
- Lead customer service teams handling both transactional and skilled support
- Build and scale a clinical record acquisition review function
- Optimize the digital operations to simplify workflows and improve customer experience
- Build, lead, and develop high-performing teams using data to inform priorities and measure impact.
Requirements
- Bachelor’s degree in Operations Management, Business, or related field (Master’s preferred)
- 10+ years of experience in continuous improvement, operations, or a related role, with proven success in applying Lean and Six Sigma methodologies
- Demonstrated ability to stand up new functions and scale them effectively, including offshore operations
- Prior experience leading multi-team service or enablement organizations
- Strong analytical and problem-solving abilities, with experience leveraging data to inform decisions
- Excellent communication and influencing skills, with the ability to align diverse stakeholders around common goals.
Benefits
- paid time off
- health insurance
- dental insurance
- vision insurance
- 401(k) savings plan with match
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