Insights Analyst working with enterprises to analyze customer interaction data for Generative AI. Collaborating with product teams to influence strategies using data-driven insights.
Responsibilities
Partner with large enterprises to shape their Generative AI through data-driven insights from their customer interaction data
Serve as a strategic partner to business stakeholders (Customer Success, Product and Sales) to influence account strategy and product roadmaps
Analyze how users engage with Generative AI, diagnosing pain points, surfacing opportunities to improve performance and quantifying value delivered
Synthesize findings into compelling narratives and presentations for both technical and non-technical audiences
Identify new, creative ways to analyze data at scale
Write custom SQL queries to fulfill data requests for both internal and external stakeholders
Requirements
Bachelor's degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience
2-4 years of experience in data analytics, strategy, consulting or a similar a role
Demonstrated experience connecting data analysis to business drivers and customer-facing experience presenting these recommendations
Advanced SQL skills, including the ability to write new queries and interpret existing queries
Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
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