Hybrid Project Coordinator

at ARO Technology

• Job title: Project Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £27,000 - £30,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Glasgow, United Kingdom

About the role

• Project Coordinator providing administrative support for onboarding projects at ARO. Assisting in ensuring tasks are completed on time and communication is effective.

Responsibilities

• Support Project Delivery: Assist in the delivery of onboarding projects and incremental orders, ensuring tasks are completed accurately, on time, and within scope.
• Maintain Accurate Records: Keep project data, reports, and documentation up to date, ensuring handovers and records meet company standards.
• Facilitate Communication: Serve as a point of contact for internal teams, customers, and external suppliers, maintaining professional communication and escalating issues or delays as needed.
• Enhance Customer Experience: Contribute to a smooth onboarding process, ensuring stakeholders are informed and supported throughout the delivery lifecycle.
• Enable Team Efficiency: Provide administrative support to help colleagues achieve shared project goals and maintain a productive team environment.
• Support Continuous Improvement: Identify opportunities to improve processes, documentation, and reporting for more efficient project coordination.
• Track team WIP forecast
• Assist in planning and preparing handovers, ensuring documentation and quality standards are met
• Complete small onboarding orders and incremental requests, ensuring accuracy and timely delivery
• Assist in scheduling meetings, preparing agendas, and distributing notes and action points

Requirements

• Strong administrative and organisational skills
• Attention to detail and accuracy
• Effective written and verbal communication skills
• Ability to manage multiple tasks and prioritise workload
• Competent in Microsoft Office and/or project ticketing systems
• Ability to work independently as well as part of a team
• Organised and methodical in approach to tasks
• Reliable, proactive, and accountable
• Professional and approachable in all communications
• Flexible and adaptable in a dynamic project environment
• Calm and logical when handling queries or issues
• Experience in telephony, connectivity, or IT environments
• Experience working with suppliers such as Gamma, Wildix, NFON, City Fibr
• Previous experience in project coordination or administrative support role
• Familiarity with project documentation, ticketing systems, or onboarding processes

Benefits

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working