Field Service Technician installing and commissioning loading arms at national and international customers. Responsible for service, maintenance, and customer training in the loading systems sector.
About the role
- Service Technician role focuses on troubleshooting and maintaining mobility equipment in healthcare settings. Support customers at various facilities across Canada ensuring operational equipment performance.
Responsibilities
- Apply your technical knowledge to troubleshoot, repair, and maintain Arjo equipment and products for the Arjo customer on-site within the care facility.
- Support customers by securing the best possible condition for mobility products and solutions.
- Schedule and provide preventative maintenance and repair services at healthcare facilities.
- Effectively promote and sell Arjo service agreements and products.
- Supervise equipment installation and/or performing uncrate and assembly services.
- Instruct customer’s personnel in the operation and proper use of the equipment.
- Assist sales personnel in marketing all Arjo equipment (joint calls, in-services, sales leads).
- Maintain an organized parts inventory in a clean Company vehicle.
- Perform other related duties as assigned.
Requirements
- Postsecondary education in a technical field or equivalent experience
- Field based electromechanical repair and maintenance experience
- Face to face technical customer service experience
- Sales and/or promotion of service products experience
- Good verbal and written communication skills.
- Ability to recommend/promote/sell products and services based on observed client needs.
- Strong diagnostic, troubleshooting and technical repair skills.
- Ability to travel to multiple customer sites on a regular basis, including overnight stays when needed.
Benefits
- Full Benefit Coverage – medical, dental, vision, life insurance
- Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions
- Education Assistance Program
- December 24 and your birthday as extra paid days off
- Statutory Holiday Substitution Program
- Volunteer Time Off Program – paid time off to volunteer
- Participation in social and wellness events
- Paid Training and Development -We support the development and growth of our employees through constant training opportunities.
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