Bilingual Customer Service Representative assisting Spanish - speaking clients at Localiza&Co. Providing personalized, high - quality service and resolving client inquiries efficiently.
About the role
- Join Arion Care as an EVV Coordinator ensuring accurate tracking and support for care delivery. Work remotely with occasional in-person requirements to uphold care standards.
Responsibilities
- Managing and monitoring EVV data, clock-ins, timecard errors, and schedule accuracy
- Supporting EPD and DD provider engagement and guardian participation in EVV systems
- Troubleshooting issues with visit tracking and coordinating with care teams
- Maintaining and entering provider schedules
- Ensuring timely completion of HAH data, ECH notes, and RSP times
- Communicating effectively with team leaders, families, and management
- Supporting software training and user needs across teams
- Upholding all documentation standards and compliance policies
Requirements
- Familiarity or experience with developmental and/or physical disabilities (EPD/DD strongly preferred)
- Tech comfort: You know your way around Microsoft Office and can pick up new software with ease
- Strong written and verbal communication skills
- Organized, deadline-driven, and ready to juggle multiple tasks
- Ability to analyze data, solve problems, and troubleshoot effectively
- A collaborative spirit and a proactive, professional approach
- Must be at least 18 years old, able to pass a background check, and obtain a DPS fingerprint card
- Must have a designated home workspace
- Ability to lift up to 50 lbs. and perform occasional physical office tasks
- Can sit and work at a computer for extended periods
- Able to handle time-sensitive situations with calm and clarity
- Strong attention to detail and resilience in a fast-paced environment
Benefits
- Be part of a mission-first organization that supports both developmental disabilities and EPD populations
- Collaborate with compassionate teams that care about what they do
- Learn and grow in a role that combines people, purpose, and process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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