Bilingual Customer Service Representative assisting Spanish - speaking clients at Localiza&Co. Providing personalized, high - quality service and resolving client inquiries efficiently.
About the role
- Bilingual Customer Solutions Specialist at Parts Town handling customer inquiries and order processes via email and phone. Support a high volume of requests while ensuring exceptional service.
Responsibilities
- Handle a high volume of customer emails (as well as some incoming calls), while delivering an exceptional customer experience (from your first interaction of the day to your last!)
- Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.)
- Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs
Requirements
- Experience in a customer facing role is preferred, but not required
- Knowledge of quote and order processes will earn you GOLD STARS!
- You have a quality, high speed internet connection at home.
- You enjoy handling a high volume of complex customer requests in a friendly and helpful manner (no zombies, please)
- You know MS Office (you may not be a master but you’re on your way).
- You’re an all-star communicator and are proficient in English & Spanish (both written and verbal).
- You’re passionate about Culture, Travel, and Language – and have a strong desire to learn more about International business.
- You’re available to work an 8 hour work day, starting your shift between 8:00 AM and 11:00 AM (CST) and ending your shift between 5:00 PM and 8:00 PM, with flexibility as needed.
- Note: The first 3 weeks of training will be a schedule of M-F 9:00 AM - 6:00 PM (CST) / 10:00 AM - 7:00 PM (EST)!
Benefits
- Health insurance
- 401k with match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
- Quarterly profit-sharing bonus
- IT stipend
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- On-demand pay options
Job title
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Experience level
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