Bilingual Customer Service Representative assisting Spanish - speaking clients at Localiza&Co. Providing personalized, high - quality service and resolving client inquiries efficiently.
About the role
- Contract Services Specialist processing transactions accurately and providing excellent service to clients for Manulife. Collaborating with teams and improving service efficiency in a flexible and dynamic environment.
Responsibilities
- Review or process received transactions accurately and in a timely manner
- Provide excellent service to internal and external clients via email, phone, or mail
- Respond to inquiries from internal and external clients after conducting appropriate research and analysis
- Determine the best way to resolve issues and process the necessary transactions correctly
- Collaborate with teams located in various offices to manage changing volumes and meet service standards
- Demonstrate a positive attitude in finding solutions to problems
- Contribute to improving service efficiency by suggesting process enhancements
- Work effectively with other departments within Contract Services
- Consistently meet or exceed established productivity, quality, and service standards
- Handle multiple tasks simultaneously and prioritize daily based on workload and urgency
- Ability to perform a wide range of tasks within the administrative unit
- Demonstrate flexibility and adaptability in a constantly changing environment
- Communicate confidently with internal and external clients, plan sponsors, agents, and brokers, both in writing and over the phone, in a courteous and professional manner
- Regularly take ownership of managing all requests proactively
Requirements
- College diploma or equivalent experience
- Bilingual (French & English) is required
- Strong decision-making and interpersonal skills
- Excellent oral and written communication skills
- Ability to work independently and manage multiple tasks
- Highly organized and detail-oriented
- Adaptability to fast-paced environments
- Strong customer service orientation
- Proactive and self-motivated
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada (including holidays, vacation, personal, and sick days)
- full range of statutory leaves of absence
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