Retail Manager responsible for managing store operations and leading staff in retail, bar, and coffee areas. Ensuring excellent customer service and compliance with safety standards while driving sales.
Responsibilities
Manage, train, and schedule staff to ensure full coverage and strong performance
Deliver excellent customer service and handle complaints effectively
Drive sales, promotions, and upselling across all areas
Control stock, ordering, waste, and supplier relationships
Manage cash handling, tills, and daily reporting
Ensure compliance with health & safety, food hygiene, and alcohol licensing
Maintain high standards of cleanliness, presentation, and merchandising
Monitor performance, control costs, and support business growth
Requirements
Previous retail experience
Ability to pass full security vetting and DBS checks (must have lived in the UK for the past 3 years)
Strong leadership skills and a hands-on approach
Benefits
Employee perks app (GP access, discounts, EAP)
Life assurance
Pension
Generous holiday allowance (with option to buy more)
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