Contract Cleaning Manager managing own business area including P&L, team control, and client relationships. Overseeing cleaning service delivery and ensuring high standards in contracts located in Aberdeen and surrounding areas.
Responsibilities
Contract/Site Management of cleaning staff
Ensure the cleaning service delivery specification is implemented and adhered to
Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts
Ensure all client queries and complaints are dealt with in a timely and effective manner
Ensure financial performance of contracts controlled to budgeted requirements
Maximise business done within contracts by identifying additional opportunities for extension to the contract
Assist the sales team as required
Ensure adequate supplies are onsite
Recruit, induct and train new staff
Resolve any disciplinary/grievance matters in line with company policy and procedure
Provide guidance, coaching and training to managers and supervisors
Requirements
Experience in managing multiple commercial cleaning accounts
Strong management style with experience in recruitment, on-boarding, training and development
Passionate about people
Health and Safety qualification or experience in this area
Client liaison and presentation experience
Full clean driving licence
Benefits
£26,000 - £30,000 basic
Uncapped commission
Car Allowance/Company Car
35 days holiday per year (including bank holidays)
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