Social mediator ensuring community engagement and youth support in Coteaux district of Mulhouse. Collaborating with local stakeholders to promote education and professional inclusion.
About the role
- Customer Success Analyst at Aprova focusing on client retention and engagement through proactive communication. Involves analyzing client health and implementing effective strategies.
Responsibilities
- Analyze the health of your portfolio and provide appropriate solutions to meet client needs, driving revenue growth through cross-sell, up-sell, and account expansion.
- Support customers via WhatsApp proactively and reactively;
- Investigate, document, and resolve issues encountered, creating effective action plans;
- Conduct follow-up meetings with tactical and strategic focus;
- Develop engagement and learning flows and materials for customers;
- Share knowledge with the team and be an advocate for efficiency and automation;
- Develop strategies to achieve product adoption metrics;
- Prepare performance and product usage reports;
- Be available to travel when necessary;
- Conduct checkpoints with customers to demonstrate the value achieved through product use.
Requirements
- Bachelor’s degree completed or in progress;
- Enjoys challenges and is motivated to overcome them daily;
- Communicative and able to express yourself well both verbally and in writing;
- Willingness to implement and improve team processes;
- Strong relationship/soft skills for high-touch customer interactions;
- Basic knowledge of Google Sheets;
- Experience in customer-related areas (support, post-sales, sales, etc.);
- Availability to travel.
- Differentials
- Degree in Civil Engineering, Architecture, Public Management, International Relations, or related fields;
- Experience working with government agencies;
- Experience with public procurement/bidding processes.
Benefits
- Bradesco Health Plan (100% company-paid)
- Dental plan
- Swile meal voucher
- Life insurance
- TotalPass
- Discount for psychotherapy through a partnership with Vittude
- 20 days paternity leave
- Day off on your birthday
- Company-provided equipment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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