Luxury brand evaluator conducting assessments of client experiences in - store and online. Collaborating with consumer brands to improve luxury service quality.
About the role
- Technical Support Intern assisting with user inquiries and support tasks for Aprova, a leading Govtech in Brazil. Opportunities to learn while contributing to technical solutions in a collaborative environment.
Responsibilities
- Provide support to system users synchronously (chat) and asynchronously (support tickets and email).
- Assist in managing customer support, resolving tickets according to established SLAs.
- Contribute to problem investigation and propose solutions.
- Support the parameterization of processes and/or changes to forms according to business rules provided by clients.
- Learn the product to offer the best solutions using available tools.
- Assist with low-code configurations.
- Participate in demand follow-up meetings under team supervision.
- Help create and update technical documentation related to processes, configurations, and clients to facilitate team access to information.
- Collaborate with internal teams to resolve issues and improve processes.
- Take part in internal training and share knowledge with the team.
- Help identify and suggest improvements to internal processes.
Requirements
- Currently enrolled in a degree program in a technology-related field such as Computer Science, Software Engineering, or a related area.
- Availability to work 6 hours per day and to attend one day per week at the partner educational institution.
- Proactive attitude and a strong interest in learning and solving technical challenges.
- Good oral and written communication skills.
- Willingness to improve team processes and help create solutions.
- Interpersonal skills for interacting with clients and colleagues.
- Familiarity with and interest in learning HTML, CSS, JSON, and Structured Programming.
Benefits
- Flexible meal allowance (Swile) BRL 577.50
- Health insurance 100% paid by the company
- Dental plan
- Life insurance
- TotalPass
- Discount for psychotherapy in partnership with Vittude
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