Hybrid Apprentice, Technical Support

Posted last month

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About the role

  • Technical Support Intern assisting with user inquiries and support tasks for Aprova, a leading Govtech in Brazil. Opportunities to learn while contributing to technical solutions in a collaborative environment.

Responsibilities

  • Provide support to system users synchronously (chat) and asynchronously (support tickets and email).
  • Assist in managing customer support, resolving tickets according to established SLAs.
  • Contribute to problem investigation and propose solutions.
  • Support the parameterization of processes and/or changes to forms according to business rules provided by clients.
  • Learn the product to offer the best solutions using available tools.
  • Assist with low-code configurations.
  • Participate in demand follow-up meetings under team supervision.
  • Help create and update technical documentation related to processes, configurations, and clients to facilitate team access to information.
  • Collaborate with internal teams to resolve issues and improve processes.
  • Take part in internal training and share knowledge with the team.
  • Help identify and suggest improvements to internal processes.

Requirements

  • Currently enrolled in a degree program in a technology-related field such as Computer Science, Software Engineering, or a related area.
  • Availability to work 6 hours per day and to attend one day per week at the partner educational institution.
  • Proactive attitude and a strong interest in learning and solving technical challenges.
  • Good oral and written communication skills.
  • Willingness to improve team processes and help create solutions.
  • Interpersonal skills for interacting with clients and colleagues.
  • Familiarity with and interest in learning HTML, CSS, JSON, and Structured Programming.

Benefits

  • Flexible meal allowance (Swile) BRL 577.50
  • Health insurance 100% paid by the company
  • Dental plan
  • Life insurance
  • TotalPass
  • Discount for psychotherapy in partnership with Vittude

Job title

Apprentice, Technical Support

Job type

Experience level

Entry level

Salary

R$1,500 per month

Degree requirement

Associate's Degree

Location requirements

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