IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Manage the Global IT Support team to ensure effective and efficient IT support to organization users
- Hold primary global administrator permission throughout all IT-managed solutions, maintain all IT-managed solutions to work correctly, plan and implement system-level changes or improvements as needed
- Support the SCO Director with the forecasting and procurement of global Microsoft and other IT system licences
- Utilize Endpoint Management solution to oversee global-level device configuration and enrolment status from the system level
- Provide support to RI’s country and regional IT staff members, with their escalated issues
- Manage data storage, including regular audits and cleanups
- Ensure that relevant Standard Operating Procedures (SOPs) are documented, approved and implemented
- Complete and fulfil all IT training requirements
Requirements
- Microsoft 365 Certified: Administrator Expert
- Bachelor’s degree in computer science or related field preferred or equivalent work-related experience
- Previous experience working with cloud-based (SaaS) solutions as system administrator or similar roles
- Expert in Microsoft Entra ID and M365 environment administration
- At least 5 years’ experience in managing Microsoft environments at an organizational level
- Deep understanding of Identity Management (SSO, user provisioning, MFA) and Microsoft intune Mobile Device Management (MDM)
- Deep understanding of Sharepoint and OneDrive document management and backup
- Advanced troubleshooting and multi-tasking skills
- Strong communication skills in English
Benefits
- Leading a representative, inclusive and authentic workplace
- Commitment to safeguarding all those we come into contact with through our work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
PT
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