Financial Services Consultant engaging with members to improve their financial lives through banking services. Building relationships and providing exceptional member service at A+ Federal Credit Union in Austin, TX.
Responsibilities
Engage in meaningful consultative conversations, uncovering members needs and recommend products and services to improve their financial lives.
Assist members and prospective members with opening/closing deposit products and services.
Recommend lending products/services and assist members with loan applications through video lending or refer to a branch lender.
Identify and refer investment opportunities to A+ Wealth Management.
Process financial transactions and service requests.
Operate, maintain, and balance a cash drawer.
Assist members with disputes and fraudulent transactions.
Participate in branch meetings and trainings.
Represent the A+FCU brand and mission within the communities we serve; observe the highest standards of professionalism at all times.
Maintain knowledge of credit union products/services and policies/procedures.
Requirements
High school diploma or G.E.D. equivalent required.
Six months work experience required (personal banker, sales, and/or teller experience preferred).
Strong interpersonal skills, including the ability to demonstrate empathy, compassion, and understanding of others.
Demonstrate and utilize professional communication skills, both written and verbal.
Strong attention to detail and ability to follow-through on assigned tasks.
Ability to work independently and as part of a team, with the flexibility to adapt to change.
Strong time management and organizational skills.
Basic knowledge of math/computer skills.
Microsoft Office Suite product knowledge preferred.
Must have the ability to travel between branch locations (as assigned).
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