Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
About the role
- Digital Success Manager at Apify creating customer-facing touchpoints and executing outbound campaigns to enhance customer success and retention.
Responsibilities
- You'll participate in the execution of outbound touchpoints for our high-volume, low-touch customer segment - customers not owned by our Product Advocates or Technical Consultants.
- You’ll act as the bridge between customer education and digital account management - from onboarding and ongoing learning to driving conversions like free-to-paid and upgrades.
- Conducting customer interviews and surveys
- Data analyses (in collaboration with the Data team)
- Configuration of campaigns
- Composing content for the campaigns (in collaboration with the Content team)
- Addressing requests from other teams (e.g. Product Marketing Managers)
- Participating in campaign definitions and the system creation
Requirements
- Proven experience taking initiative and driving projects to completion (both at work and when learning), genuine curiosity about customer behavior
- 2+ years of experience in agile SaaS businesses; experience in adjacent roles (Growth, RevOps, Customer Education, UX Research, or Product Ops) is a plus
- The ability to work independently, but also collaboratively, and ask for help when needed
- The drive to rather ship scrappy experiments quickly than working towards perfectionism
- Tech-savvy attitude with a builder mindset (programming skills are a plus)
- Experience with customer communication and excellent English
- Experience with engagement platforms, such as Intercom, HubSpot, Customer.io, or Braze, and content creation for them (nice to have)
- Experience with data analyses and SQL (nice to have)
- Experience with freemium/product-led-growth products (nice to have)
- A base in the Czech Republic with the ability to visit the Prague or Brno office at least twice a month
Benefits
- Space, support, and autonomy for personal growth, with a direct impact on our success
- Flexible working hours (perfect for both night owls 🦉 and early birds 🐥)
- Nobody counts holidays as long as the work gets done 💪
- Stock options and profit sharing 💰
- Free Multisport card
- We welcome pets, kids, and bikes in the office
- Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂
- Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams
- Generous hardware budget 💻
- Free lunches every day when working from the office 🌮🥡
- Unlimited supply of ☕ & 🍺 and snacks
- Free entry to the wonderful Prague and Brno Zoo 🐘
- Ping-pong, chess, PS5, lightsabers, foosball league after lunch.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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