Technical Consultant within Fellowmind delivering innovative solutions using Microsoft technology for various clients. Collaborating in a dynamic team to implement high - quality solutions with ongoing development opportunities.
About the role
- S&S Banking Consultant providing customer service for Suncorp Bank. Supporting customers via Face to Face interaction and inbound & outbound calls for banking inquiries and processes.
Responsibilities
- Provide outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls
- Deliver customer obsessed service that drives customer satisfaction and first call resolution
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
- Contribute to a team culture that is balanced across people, customer, risk, and performance
- Ensure compliance with all internal policies and procedures and external requirements
Requirements
- Exceptional customer focus - retail experience is an advantage
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
Benefits
- range of benefits and support resources for a healthy work-life balance
- tools that enable remote work for flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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