Banking Consultant supporting seamless banking experience and needs-based financial solutions. Collaborates with a team to deliver high customer satisfaction and advocacy for ANZ.
Responsibilities
helping to providing customers with a seamless banking experience
meeting each customer’s end-to-end financial needs and goals across transaction activities
needs based conversations and educating them on the financial solutions available
delivering a high standard of customer service to ensure customers are satisfied
being a part of a collaborative team and acting as a role model and peer coach
Requirements
Exceptional customer focus
Retail experience is an advantage
Experience in being a user and promoter of technology working knowledge in using different digital channels is an advantage
Lending experience or willingness to progress to lending is desired
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
Benefits
access to health and wellbeing services
discounts on selected products and services from ANZ
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