Banking Consultant at ANZ helping customers with financial needs and providing exceptional customer service. Role involves educating on digital financial solutions and delivering high customer satisfaction.
Responsibilities
Help providing customers with a seamless banking experience
Meet each customer’s end-to-end financial needs and goals across transaction activities
Educate customers on the financial solutions available, including digital
Complete customer transactions and have in-depth needs based conversations
Deliver a high standard of customer service ensuring customer satisfaction
Act as a role model and peer coach to deliver the best possible customer experience
Requirements
Exceptional customer focus retail experience is an advantage
Experience in being a user and promoter of technology working knowledge in using different digital channels is an advantage
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
Benefits
Access to health and wellbeing services
Discounts on selected products and services from ANZ
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