Onsite Banking Consultant

Posted 3 days ago

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About the role

  • Banking Consultant at ANZ helping customers with financial needs and providing exceptional customer service. Role involves educating on digital financial solutions and delivering high customer satisfaction.

Responsibilities

  • Help providing customers with a seamless banking experience
  • Meet each customer’s end-to-end financial needs and goals across transaction activities
  • Educate customers on the financial solutions available, including digital
  • Complete customer transactions and have in-depth needs based conversations
  • Deliver a high standard of customer service ensuring customer satisfaction
  • Act as a role model and peer coach to deliver the best possible customer experience

Requirements

  • Exceptional customer focus retail experience is an advantage
  • Experience in being a user and promoter of technology working knowledge in using different digital channels is an advantage
  • Ability to multi-task and highly adaptable to change and ambiguity
  • Willingness to work in a collaborative team environment
  • Sound understanding of compliance
  • Excellent communication and interpersonal skills

Benefits

  • Access to health and wellbeing services
  • Discounts on selected products and services from ANZ
  • Flexible working arrangements

Job title

Banking Consultant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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