Collaboration Engineer supporting Microsoft 365 tools ensuring security and stability for users at ANZ. Deliver new features and provide operational support across platforms.
Responsibilities
Provide support for various Collaboration tools (Exchange, SharePoint, OneDrive, Printers).
Deliver new features and updates through projects and change requests.
Troubleshoot incidents and fulfil requests in line with agreed SLAs.
Recommend improvements and permanent fixes for recurring issues.
Share knowledge and guide users on best practices and risks.
Requirements
3rd level experience with Microsoft 365 and related Collaboration tools.
An understanding of ITIL, ITSM, IT security practice, Agile projects.
Strong problem-solving skills and ability to work in a team environment.
Good communication skills and a customer-focused approach.
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