Schaeffler寻找销售和客户服务协调员。负责执行订单获取和订单履行流程及客户支持工作。
AI
Hybrid Customer Service Operations Analyst
Posted 2 months ago
About the role
- Customer Service Operations Analyst at ANI Pharmaceuticals managing order processing and customer support. Collaborating with internal teams to enhance service efficiency and compliance with regulations.
Responsibilities
- Serve as a primary point of contact for customers, wholesalers, distributors, specialty pharmacies, and healthcare providers regarding orders, product availability, shipments, and returns.
- Maintain strong relationships with customers and internal stakeholders (Sales, Finance, Operations, Regulatory, Quality, and IT).
- Communicate proactively regarding order status, delays, product allocations, and launch readiness.
- Process and validate customer purchase orders, ensuring compliance with pricing, contract terms, and company policies.
- Partner closely with the 3PL provider to monitor order processing, inventory, shipping accuracy, and issue resolution. Coordinate backorders, allocations, and recall activities with Supply Chain and Quality.
- Develop and maintain operational and performance dashboards for customer service metrics (orders processed, fill rates, service levels, returns, and backorders).
Requirements
- Bachelor’s degree in Business, Supply Chain Management, Data Analytics, or related field.
- Minimum of 4–6 years of combined experience in customer service, sales operations, or business analysis within the pharmaceutical, biotech, or healthcare industry.
- Experience with ERP systems (SAP, Oracle, JD Edwards, or similar) and data visualization/reporting tools (Power BI, Tableau, or Excel).
- Prior experience collaborating with third-party logistics (3PL) providers strongly preferred.
- Familiarity with pharmaceutical distribution and compliance regulations (FDA, DEA, DSCSA, PDMA) required.
Benefits
- health insurance coverage
- life and disability insurance
- retirement savings plans
- paid leave programs
- paid holidays
- paid time off
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