Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- Network and Systems Administrator managing IT infrastructure and ensuring network performance in Golden Valley. Collaborating with a lean IT team to provide technical support and infrastructure improvements.
Responsibilities
- The Network and Systems Administrator is responsible for managing and maintaining the organization's Network and Systems Infrastructure.
- Primary focus will be the network infrastructure while providing backup and additional assistance to the systems engineer as needed.
- Ensure network availability, performance, and security by proactively monitoring, maintaining, and improving core network services.
- Provide support of systems through troubleshooting and resolving hardware/software, and connectivity problems.
- Perform Active Directory administration tasks (ex: user/group, security permissions, group policies).
- Patch, install and config application software, virtual environment and server/host devices.
- Utilize scripting and other automation tools to eliminate manual tasks where possible.
- Provide Tier 2/3 escalation support for network and system-related issues.
- Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed.
- Maintain regular system backups and disaster recovery readiness for critical infrastructure.
- Recommend and implement network and system improvements to align with organizational goals.
Requirements
- Bachelor’s degree in information technology, Computer Science, or related field; or equivalent experience.
- 3+ years of experience in network administration within a medium-sized or multi-site organization.
- 2+ years of experience in systems administration within a medium-sized or multi-site organization
- Hands-on experience with firewalls, switches, routers, VPN technologies, and network monitoring tools.
- Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and VPNs required.
- Experience with Microsoft server, Microsoft 365, Windows Active Directory, and PowerShell required
Benefits
- Unique animal adoption benefits and discounts on veterinary care and pet supplies
- Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance; critical illness insurance; hospital indemnity insurance; employee-paid supplemental life; employee-paid accidental death & dismemberment; and long term disability insurance.
- Employer-paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability.
- Support for student loans: we are a Public Service Loan Forgiveness qualified employer
- Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
- 401(k) with company match
- Nine paid holidays for full-time staff
- Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
- Paid Time Off for part time and full time staff (amount is based on hours worked and FTE status)
- Paid parent leave for full-time staff
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