Customer Service Representative executing order fulfillment and ensuring customer satisfaction for Schaeffler. Coordinating logistics and responding to inquiries in a structured, solution - oriented manner.
About the role
- Customer Service Representative assisting homeowners and pros at Angi. Resolve issues through various channels while supporting customers in a hybrid work environment.
Responsibilities
- Acknowledge and answer customer requests coming from various channels (email, contact form, phone calls, etc.)
- Handle back-office activities that may result in outbound calls
- Make outgoing calls in order to promote our product, ensure customers are successful, and collect feedback to support the company strategy
- Maintain customer records through our CRM system
- Deliver against company objectives, policies and deadlines
- Provide input to improve the efficiency, speed and quality of processes
- Promote and embody the company’s core values and policies
Requirements
- 3+ years experience in a customer service environment handling emails, inbound calls and outbound calls
- 2+ years of experience with handling and deescalating tough customer service calls using empathy and professionalism
- High level of comfort using technology
- Ability to work from our Toronto office (49 Spadina Avenue) on Tuesdays and Wednesdays
- Experience excelling in fast-paced, continuously evolving work environments is preferred
- Experience with CRM systems, specifically Salesforce, is a plus
- Excellent communication skills, both written and verbal in English
- Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
- Strong active listening skills
- A positive attitude and desire to learn
Benefits
- Company equity program
- Hybrid work environment (2 days a week in office)
- Work/life balance (this role is Monday through Friday)
- Comprehensive Health Benefits: Coverage for medical, dental, vision, travel, and mental health, plus a health spending account to cover additional wellness needs.
- Group RRSP/DPSP: Employer Match after 6 months of service towards our DPSP plan.
- Monthly hybrid and commuter allowances
- Monthly office events
- Technical equipment (i.e. laptop) provided
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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