Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Collections Specialist managing outstanding debts across UK & MENA accounts. Maintains client relationships while ensuring timely debt payments and account updates.
Responsibilities
- Accountable for the collection of outstanding debts on the UK & MENA accounts
- Proactively verbally contacts clients in a professional manner while maintaining and improving relations.
- Controls & manages all outstanding accounts receivables on a daily basis
- Investigates historical data for outstanding debts. Takes action to encourage timely debt payments
- Manages clients' queries and requests. Distributes statements and reminders as scheduled
- Regularly updates account status records and collection efforts
- Works closely with the billing team to help resolve customer disputes, issues, and data updates
- Prepares and presents reports on collection activities and progress
- Gathers supporting documents if legal enforcement is required. Supports and actively participates in the continual improvement of collection processes
- Communicate and collaborate in a professional manner with customers and associates at all levels
- Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly
Requirements
- Proven track record as Collection Specialist or similar role is a plus
- Excellent communication skill in English and Italian (good to have)
- Proven track record of negotiating payments and handling disputed charges
- Experience in dealing with complex queries
- Excellent business acumen for problem-solving
- Competent in MS Word, Excel, and Outlook, Working knowledge of NetSuite and iController is advantageous
- Ability to manage and prioritize workload; Able to work independently and to adapt to a fast-changing environment
Benefits
- An inclusive environment to thrive
- Commitment to fostering an inclusive work environment
- Support for training and personal development
- Equal opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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