Program Manager at Fiserv leading complex IT programs focused on innovation and delivery. Ensuring stakeholder alignment and program excellence in a global fintech environment.
About the role
- Program Director overseeing CDL Program in academic setting, guiding curriculum development and student success. Ensures faculty performance and supports student engagement and achievement.
Responsibilities
- Reporting to the Area Manager/Regional Program Director, the CDL Program Director is responsible for providing leadership for the CDL Program.
- Provides subject matter expertise and actively participates in curriculum development, revision, and implementation process.
- Provides product knowledge training to the Account management group.
- Actively participates in new student orientation.
- Responsible for hiring, assigning, orienting, developing, evaluating, and recognizing Driver Trainers.
- Convene meetings with faculty on a regular basis.
- Responsible for monitoring and supporting the student population within the program of study.
- Plays an active role in the student advising process.
- Analyzes student population data to identify students who may be at risk and provides support.
- Responsible for continuous improvement of the program.
Requirements
- High school diploma or GED.
- Industry certification in the field of instruction if required by industry, or demonstrated knowledge equivalent to the certification.
- 3 years of experience in academic instruction in a post-secondary environment.
- 5 years of industry experience in the field of instruction.
- 2 years of experience in a management or supervisory role.
- Ability to qualify as a CDL Driver /Driver Trainer.
- Knowledge regarding faculty development, including requirements, delivery methods, and reporting.
- Motivation, dedication, professionalism, integrity, and enthusiasm for teaching.
- Ability to show sensitivity to the needs and requirements of adult learners.
- Ability and desire to embrace the school’s mission.
- Ability to inspire students to the highest level of achievement in preparation for meeting employer expectations.
- Knowledge of industry standards and requirements within the field of instruction.
- Knowledge of and ability to facilitate learning on course content within the field of instruction.
- Excellent organizational skills.
- Knowledge of Microsoft Office programs and database programs (CampusVue preferred).
- Ability to develop and use collaborative relationships for the purpose of accomplishing work objectives; developing relationships with other individuals by listening, sharing ideas, and appreciating others' efforts.
- Superior verbal and written communication skills.
- Interpersonal relationship skills necessary for positive interactions with students, alumni, faculty, and employers.
- Excellent creative and problem solving skills in dealing with students, alumni, employers, faculty, and staff.
- Ability to meet and/or exceed defined goals.
- Excellent presentation skills and ability to present ideas effectively to individuals or groups in a formal setting.
- Management skills in planning, organizing, controlling and evaluating programs and policies in a dynamic and changing environment.
- Knowledge of the federal FMCSA and state Department of Motor Vehicle standards.
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