Lead the full lifecycle of IT products with Vodafone, managing development and aligning strategies. Collaborate with teams to deliver innovative technology solutions across corporate functions.
About the role
- Senior Digital Product Manager leading strategy and execution of web and mobile digital products for American Family. Collaborating with cross-functional teams to enhance customer and agent experiences.
Responsibilities
- Develop and communicate a clear product vision and strategy for the digital flows on mobile and web platforms.
- Lead cross-functional teams to design, build, and launch innovative digital solutions that enhance the experience for agents and customers.
- Utilize data analytics and user feedback to drive continuous improvement and inform decision-making.
- Collaborate with stakeholders to gather requirements, prioritize features, and ensure alignment with business objectives.
- Identifies objectives and key results and analyze customer feedback and usage metrics to recognize key pain points and opportunities to address
- Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion.
- Manage a team of product owners to set clear goals, provide feedback, perform performance assessments, and support on-going development
- Stay current on industry trends, emerging technologies, and best practices in digital product management.
Requirements
- Proven experience in digital product management, preferably within insurance, financial services, or a related field.
- Demonstrated success in managing mobile and web product development.
- Strong strategic, analytical, and problem-solving skills.
- Excellent communication and collaboration abilities.
- Experience working with cross-functional teams in an agile environment.
- Data-driven mindset with a passion for delivering impactful digital experiences.
- Demonstrated effective leadership skills.
- Demonstrated experience providing customer-driven solutions, support, or service.
- Extensive knowledge and expertise in own and related initiatives, line of business, and broader stakeholders
- Extensive knowledge and expertise in digital/technology products and iterative product lifecycles that solve business problems and provide exceptional customer experiences
- Demonstrated experience deriving key insights and patterns from customer interviews and using that input to clarify problem statements
- Demonstrated expertise navigating matrixed organizations and teams with proven success in leveraging the right people and resources at the right time for consistent and dependable delivery.
Benefits
- comprehensive medical, dental, vision and wellbeing benefits
- competitive 401(k) contribution
- pension plan
- annual incentive
- 9 paid holidays
- paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
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