Product Manager owning payments and operations systems at Chalkboard. Collaborating cross - functionally to improve customer payment experiences and internal operations.
About the role
- Senior Product Manager at StarRez responsible for product management of Resident Intake & Retention. Leading product vision, strategy, and roadmap within B2B SaaS environment.
Responsibilities
- Own the product vision, strategy, and roadmap for the Resident Intake & Retention domain across the full product lifecycle
- Drive roadmap prioritization and trade-offs to deliver measurable impact across acquisition, conversion, retention, and revenue
- Own product performance against key KPIs, including revenue, adoption, usage, and customer retention
- Develop and evolve pricing, packaging, and value propositions to optimize business outcomes
- Build deep customer and market insight through ongoing research, customer engagement, and win/loss analysis
- Lead data-informed, hypothesis-driven product development, using experimentation and metrics to guide decisions
- Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and high-quality delivery
- Collaborate cross-functionally with Sales, Marketing, and Customer Success to align priorities, support positioning, and deliver customer and business value
Requirements
- 5+ years of product management experience in B2B SaaS environments
- Proven experience owning a product or product area across the full lifecycle
- Strong commercial acumen, including experience with pricing, business cases, and financial outcomes
- Demonstrated ability to manage products against KPIs (revenue, adoption, retention, etc.)
- Strong business judgment - ability to simplify complexity and focus on what matters most
- Deep experience in customer discovery, market analysis, and data-informed decision-making
- Excellent communication skills, able to engage both technical and non-technical audiences
- Ability to influence stakeholders and drive alignment across functions
- High ownership mindset with a bias toward action and results
Benefits
- Full benefits including health care
- Paid time off
- Life insurance
- 401k plan with company match for eligible team members.
- A supportive team environment with emphasis on learning and development opportunities
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