Key driver of digital transformation in customer service operations at Bridgestone, leveraging data for actionable insights and efficiency improvements.
About the role
- Business Analyst joining AmeriLife integrations team to support strategic decision-making through data collection and reporting. Collaborating with stakeholders to translate business needs into actionable requirements.
Responsibilities
- Build strong stakeholder relationships to understand data/reporting needs.
- Lead requirements gathering sessions and document business needs (BRDs or user stories).
- Create visual aids (e.g., mockups) to clarify requirements.
- Facilitate review and approval of documentation with stakeholders and development teams.
- Collaborate across IT teams to support initiatives.
- Develop technical knowledge to anticipate development needs.
- Ensure quality of delivered solutions through requirement reviews.
- Manage user acceptance testing and business reviews.
- Monitor backlog and support requests to maintain timely delivery.
- Create user guides to support adoption of delivered capabilities.
- Document and follow data definitions, lineage, and data quality rules for every initiative.
- Define and track measurable outcomes tied to business value, time to insight, and user adoption.
- Capture and validate non-functional requirements: performance, usability, privacy, and compliance.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
- 3+ years of experience as a BA in data/reporting roles.
- Experience documenting system-to-system integration requirements, including technical dependencies.
- Knowledge of API documentation to capture endpoints, authentication, and data mapping needs.
- Experience documenting data transformations, validations, and error-handling scenarios to support reliable data exchange.
- Proficiency in Microsoft Office, especially PowerPoint.
- Strong problem-solving and strategic thinking.
- Ability to work independently and proactively.
- Excellent communication skills for technical and non-technical audiences.
- Strong organizational skills and attention to detail.
- Collaborative mindset and team-oriented approach.
Benefits
- PTO
- medical
- dental
- vision
- retirement savings
- disability insurance
- life insurance
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