Intern supporting brand - building and storytelling within the clean energy industry. Assist with social media, PR, internal communications, and digital presence.
About the role
- Lead CUCM Administrator leading administration and optimization of Cisco unified communications at AMERICAN SYSTEMS. Supporting mission critical operations and providing technical leadership in Chantilly, VA.
Responsibilities
- Take charge of the design, deployment, and optimization of mission-critical communication systems.
- Provide strategic guidance to the team, while driving system improvements across a global footprint.
- Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server.
- Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
- Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
- Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
- Develop and enforce UC security policies to ensure compliance with DoD standards.
- Mentor and guide junior team members, fostering skill development and technical excellence.
- Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
- Maintain and update operational documentation, including system architecture diagrams and technical guides.
- Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.
Requirements
- Active Top Secret clearance with SCI eligibility
- Bachelor's degree and 11 to 12 years of relevant experience (additional experience and/or certifications may be considered in lieu of a degree)
- Current Security+ CE or equivalent DoD 8140 IAT Level II or III certification
- Demonstrated success managing enterprise scale Cisco Unified Communications systems, preferably in a DoD environment
- Expert knowledge of:
- Cisco Unified Communications Manager
- Cisco Unity
- Voice Gateways
- Cisco VTC codecs
- VoIP endpoints
- Telepresence Management Server
- Strong understanding of:
- VoIP protocols, including SIP, H323, and RTP
- Quality of Service principles
- Experience integrating unified communications systems with third party platforms, such as Microsoft Teams
- Experience with at least three of the following:
- Cisco Meeting Server
- Cisco Meeting Manager
- Telepresence Management Suite
- Cisco Expressways
- vBrick
- Vyopta
- Exceptional leadership, communication, and troubleshooting skills
- Advanced Cisco collaboration certifications, such as CCNP Collaboration or CCIE Collaboration, are a plus.
Benefits
- AMERICAN SYSTEMS offers a comprehensive benefits package to ensure our employees receive the work-life support they need.
- Healthcare benefits
- Paid leave
- Retirement plans
- Insurance programs
- Education and training assistance
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