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Principal Associate role in Finance Risk Management for Capital One. Responsible for Intercompany Agreement program management and risk management processes with cross - functional collaboration.
About the role
- Financial Aid Advisor responsible for providing phone-based financial aid counseling at APUS. Engaging with students to ensure proper funding and course access.
Responsibilities
- Provide phone-based financial aid support and counseling services to students
- Conduct inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid
- Ensuring students are packaged with funding to access courses
- Actively engages in problem solving and works with basic math skills to review financial aid package information
- Ensures daily duties are met within established Service Level Agreements
- Collaborates with University departments on an as needed basis
Requirements
- 1-2 years of demonstrated customer service experience
- Strong interpersonal, verbal and written communications skills
- Associate's degree required
- Solutions oriented attitude with demonstrated critical thinking and problem solving skills
- Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision
- High level of telephone etiquette and professionalism
- Basic math skills
- General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams
Benefits
- Flexible Remote work arrangements
- Commitment to diversity, equity, inclusion and belonging
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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