Product Manager on the Product Development Team at Royal Caribbean Group. Managing product development, collaborating across teams, and leading implementation of vacation products.
About the role
- Engagement Manager overseeing client relationships and implementations for Alviere's financial products. Managing projects while ensuring compliance and client satisfaction in a regulated environment.
Responsibilities
- Lead client implementations from contract handoff through go-live
- Serve as the primary point of contact for assigned client accounts
- Build and maintain trusted relationships with client stakeholders
- Develop and manage project plans, timelines, milestones, risks, and dependencies
- Coordinate cross-functional resources to ensure successful delivery
- Manage scope, change requests, and implementation communications
- Ensure implementations align with contractual, regulatory, and security requirements
- Own post-implementation initiatives, enhancements, and platform expansions
- Manage client requests, prioritization, and expectations across multiple concurrent engagements
- Facilitate regular client check-ins, business reviews, and roadmap discussions
- Act as a client advocate internally
- Monitor platform adoption, usage, and key performance indicators
- Identify risks to delivery or satisfaction and drive resolution
- Understand applicable financial services regulations impacting clients (e.g., payments, banking, data security)
- Ensure client activities align with company policies, risk controls, and compliance requirements
- Escalate potential compliance, operational, or reputational risks appropriately
- Contribute to continuous improvement of implementation methodologies, documentation, and client-facing processes
- Maintain accurate client records, project documentation, and status reporting
Requirements
- 4+ years of experience in client-facing roles such as Engagement Manager, Project Manager, Account Manager, or Customer Success Manager
- Experience managing complex implementations or projects in a SaaS environment
- Strong project management skills, including timelines, dependencies, and stakeholder coordination
- Excellent written and verbal communication skills
- Proven ability to manage multiple clients and priorities simultaneously
- Comfort working with technical, operational, and compliance stakeholders
- Preferred Qualifications:
- Experience in fintech, payments, banking technology, or regulated SaaS
- Familiarity with APIs, data integrations, or platform-based products
- Experience working with financial institutions and enterprise clients
- PMP, CSM, or similar certification
Benefits
- Medical, dental, vision insurances
- Unlimited paid time off
- 401k plan w/ company match
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