Analista de Relacionamento e Parceria desenvolvendo e acompanhando parcerias corporativas no setor educacional. Prospectar oportunidades estratégicas e manter relacionamentos contínuos com parceiros.
About the role
- Service Analyst supporting technology experiences for End User Computing at Allstate. Focused on go-to-market strategies and service improvement initiatives within a hybrid work model.
Responsibilities
- Develop and execute go-to-market strategies for new End User Computing products and services, including defining value propositions, readiness plans, and adoption metrics.
- Apply structured change methodologies (e.g. Prosci, ADKAR) to assess readiness, build awareness, and reinforce adoption across diverse user groups.
- Partner with Change Champions to validate approach, gather feedback, and support adoption activities.
- Support the adoption of AI-driven features within End User Computing products, ensuring readiness and user confidence.
- Collect and analyze end-user feedback to identify pain points and improvement opportunities.
- Translate insights into actionable recommendations for service and product teams.
- Leverage AI-enabled analytics where applicable to identify trends and predict adoption challenges.
- Develop and maintain Standard Operating Procedures (SOPs) and enablement playbooks to ensure consistent service delivery.
- Drive continuous improvement initiatives aligned with user experience and business outcomes.
- Represent the Voice of the Customer in product and service forums, influencing roadmaps with data-backed insights.
- Build and maintain dashboards (e.g., Power BI) to track adoption, satisfaction, and service performance.
- Provide actionable insights to leadership through regular reporting and analysis.
Requirements
- 2 years’ experience with change frameworks (ADKAR, Prosci) and adoption strategies.
- 2 years’ experience in creating structured documentation, adoption strategies, and leadership-ready reports.
- 2 years’ experience with Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook).
- 1 years’ experience in Power BI or Microsoft Power Package.
Benefits
- A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts
- Access to world-class learning platforms and award-winning L&D
- Clear career paths, internal mobility, and a strong focus on growth
- A people-first culture with flexible working options
Job title
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