Manage and support business applications for automation of core processes in a company. Collaborate across departments to enhance applications and perform IT support activities.
About the role
- Catastrophe Claim Manager at Allstate managing strategic improvements in claims during catastrophic events. Responsible for leadership, analysis, and compliance in claims operations.
Responsibilities
- Take part in ongoing strategic improvements to best position the claim organization in responding to customers during Catastrophic events.
- Identify industry trends to best support the Organizations CAT response across multiple lines of business
- Responsible for preparing executive reporting and analysis that is consistent with defined standards and processes.
- Proficiency in change management
- Provide support, guidance, leadership and motivation to promote maximum performance in Catastrophic property claims situations
- Manage external and/or contract staff in service of our customers
- Provide an environment to foster best in class customer service
- Responsible for implementing best practices based on company goals.
- Determine and delegate claims settlement authority to claims representatives.
- Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
- Partner with Claims Intelligence team to produce necessary results and trending reports for leadership.
- Manage all aspects of the day-to-day operations of claims production.
- Collaborate with other Claims and business leaders to define and drive enterprise initiatives.
- Provide staff with standards of performance and inform them of job expectations.
- Oversee monitoring and tracking of individual and unit performance against established productivity and quality metrics.
- Identifying improvement opportunities and solutions through change or modification of existing quality and severity initiatives to improve results, including recommendations to modify best practices.
- Assuring proper execution and regulatory/legislative compliance of claim procedures and practices and making process recommendations to ensure full compliance to requirements
- Providing input and participation for government, industry and other related organizations and committees to positively influence claim problems and practices
Requirements
- CIP/FCIP designation preferred
- 10 or more years of experience in property claims
- Understanding of legal principles across all national jurisdictions
- 5 or more years of experience in property claims management is an asset
- Experience in training and coaching
- Advanced writing skills
- AMF License a benefit
Benefits
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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