Counsel Support Consultant I providing administrative support for attorneys at Allstate. Managing data, confirming events, and responding to client inquiries in a hybrid role.
Responsibilities
Handle multiple demands on an on-going basis including difficult situations, sensitive information and frequent high-level contact requiring the use of tact and judgment
Identify, initiate, recommend and implement corrective action within workgroup
Monitor and maintain compliance with Team Connect (Litigation Management System)
Work under general direction
Handle ambiguous situations and confidential information
Handle calls in a timely manner and initiates oral and written responses to all inquiries
Train and consult on various work processes
Requirements
High School Diploma or GED (Preferred)
2 or more years of experience (Preferred)
Maintain intermediate knowledge of major department/business unit functions
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