Hybrid Collection Manager

at Allegion

• Job title: Collection Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $84,800 - $150,100 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Carmel, United States

About the role

• Collections Supervisor at Allegion managing collection teams and driving performance on a $25M-$50M portfolio. Collaborating across departments to ensure effective accounts receivable management.

Responsibilities

• Manage and motivate a collection team to drive portfolio performance, DSO, % Current, reduction of 60+ day balances, and ability to meet the monthly cash collection forecast
• Drive improved collections results to achieve business AR performance annual plan
• Build solid relationship with both customers, sales, branch operations, and staff
• Ability to design, innovate, challenge processes and act as a change agent within the America’s Credit organization
• Work with Credit Management on larger, challenging accounts
• A sound understanding of domestic/international credit and collection practices
• Excellent communication skills as well as an ability to interact effectively with staff at all levels
• Strong problem-solving skills and willingness to partner with cross function teams such as branch operations, customer experience, billing, and sales
• Ability to negotiate and effectively communicate judgment decisions required
• Account reconciliation and dispute resolution management skills required
• Timely and accurate analyze of Accounts Receivable results and compare/contrast to forecasts/annual operating plan monthly, quarterly, and yearly.
• Prepare reporting for month end and effectively analyze, and communicate trends
• Prepare and present necessary countermeasures relative to cash collections, disputes, and unapplied cash/credits
• Monthly communication of Account Receivable results to Credit management and staff.
• Financial Analysis skills to evaluate customer financial statements used in making account decisions and recommendations
• Knowledge of lien rights, notice of furnishing within the construction industry
• Mentor, coach, and provide functional leadership to the collection staff.
• Drive improvements in collection processes; develop controls, and processes to improve the efficiency and effectiveness of the collection function.
• Proven track record in developing an effective collection organization that enables new process development and on-going support.
• Manage and develop staff. Build bench strength and promote talent across the organization.
• Exceptional coaching and mentoring savvy, as well as a high level of passion for and interest in organization talent development and employee engagement
• Implement and share best practices across collection team
• Maintain and approve time records of direct reports
• Maintain a robust and effective internal control environment
• Ensure compliance with the Sarbanes-Oxley Act related to the Accounts Receivables and its key controls
• Adherence to Allegion Global Credit & Collection Policy
• Ensure proper accounting treatment and management of all accounts receivable related transactions and deductions, including tracking and reconciliation of customer accounts
• Adherence to escheatment policies FICAP, GAAP, and SOX compliance and level of authority matrix

Requirements

• Strong leadership, presentation skills, financial analysis, and ability to explain and communicate financial results to Credit Manager in an understandable and actionable format for decision-making purposes.
• Strong data management and business partnership skills a must.
• Working knowledge of the construction, distribution, and service industries
• Extensive managerial experience (4-6 years)
• Proven Track record of leading a collection function with 4-6 years' experience
• Ability to effectively collaborate across the organization and positively influence business outcomes.
• Travel 5%-10%

Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching