Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Manager of Operations Analytics leading a team of 3 to 5 analysts transforming operational data into insights for strategic decisions across the airline.
Responsibilities
- Lead, mentor, and develop a team of 3 to 5 analysts, fostering growth in technical skills, business acumen, and professional development
- Partner with operational leaders to define priorities, shape analytics roadmaps, and align deliverables with business objectives
- Translate complex operational challenges into structured analytics projects that deliver actionable insights to improve reliability, efficiency, and customer experience
- Oversee the design, development, and delivery of analytics products, ensuring accuracy, clarity, and alignment with organizational standards
- Establish and uphold best practices for data quality, visualization, documentation, and reproducibility across analytics deliverables
- Serve as a strategic bridge between operations and network planning, ensuring operational pain points are proactively addressed through data-driven insights
- Oversee analytics support for schedule development, incorporating operational considerations such as maintenance reliability, crew training, and station capacity
- Direct the identification and root-cause analysis of performance issues
- Lead the development and monitoring of operational performance measures
- Ensure analytics deliverables support continuous improvement initiatives at both the network and local station levels
- Review, guide, and validate models, forecasts, and analyses
- Provide timely insights and ad hoc analysis to operational leaders and executives
- Represent the Operations Analytics team in executive and cross-functional forums
- Champion a culture of data-driven decision-making within the operations organization
- Manage competing requests, set priorities, and allocate team resources
- Monitor and report on key operational performance metrics
- Ensure any direct reports understand and apply our Customer Commitment and customer service standards
- Model Allegiant’s customer service standards in personal actions
- Perform other duties as assigned
Requirements
- Combination of Education and Experience will be considered
- Must be authorized to work in the US as defined by the Immigration Act of 1986
- Must pass a Criminal Background Check
- Bachelor’s Degree in fields such as Computer Science, Statistics, Mathematics, Engineering, Bioinformatics, Economics, Physics, Operations Research, Operations Management or related fields
- Minimum of five (5) years in a technical or analytical role
- Minimum of Two (2) years in a leadership or people management role
- Strong technical fluency in data sourcing, extraction, validation, exploration, and transformation
- Proficiency in Python and SQL, with the ability to coach analysts on best practices
- Experience designing and executing experiments (e.g., A/B testing, controlled trials)
- Demonstrated problem-solving skills, intellectual curiosity, and a commitment to continuous learning
- Results-driven mindset with accountability for team outcomes and alignment with organizational goals
- Proven ability to build and sustain cross-functional relationships and influence stakeholders at multiple levels
- Comfortable operating in a fast-paced, dynamic environment with shifting priorities
- Strong computer skills, including proficiency in Microsoft Office Suite
Benefits
- Profit Sharing
- Medical/Dental/Vision/Life/ Disability Insurance
- Medical Travel Reimbursement
- Legal, Identity and Pet Insurance
- 401K with an employer match
- Employee Stock Purchase Plan
- Employee Assistance Program
- Tuition Reimbursement
- Flight Benefits
- Paid vacation, holidays, and sick time
- Profit Sharing
- Medical Travel Reimbursement
- Legal, Identity and Pet Insurance
- 401K with an employer match
- Employee Stock Purchase Plan
- Employee Assistance Program
- Tuition Reimbursement
- Flight Benefits
- Sick time
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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