Hybrid Director of Product Design

at Airwallex

• Job title: Director of Product Design
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Director of Product Design leading and empowering the design team at Airwallex, a global payments platform. Overseeing design initiatives and ensuring alignment with business objectives in a hybrid role.

Responsibilities

• Collaborate with senior product leaders to define and scope design requirements for upcoming projects, ensuring alignment with overall business strategy.
• Develop comprehensive design project plans that identify challenges, estimate effort, and allocate resources effectively to ensure high-quality design work, including research, brainstorming, and user testing.
• Oversee project timelines and performance metrics to ensure timely and high-quality deliverables, conducting retrospectives to continuously optimize team performance.
• Work closely with engineering leadership to ensure critical moments of the design process are effectively managed and that there is a seamless handoff between design and engineering teams.
• Advocate for user needs throughout all stages of product development, ensuring that user experience is at the forefront of design decisions.
• Partner with cross-functional teams (product management, engineering, design systems) to explore and deliver innovative design solutions that meet user and business needs.
• Lead end-to-end user experience design across desktop, mobile web, and applications, ensuring consistency and quality across all platforms.
• Mentor and collaborate with design team members, contributing expertise in UX methodologies to enhance the quality of their work.
• Lead and inspire a team of product designers, providing mentorship and guidance to foster their professional growth and skill development.
• Deliver actionable feedback to team members, helping them navigate stakeholder feedback and achieve the highest quality results.
• Support the growth of the design team through coaching and professional development opportunities.

Requirements

• Minimum 12 years in UX/Product design with a strong portfolio demonstrating expertise in complex systems, multi-channel user journeys, and intricate object relationships.
• Proven success in managing and mentoring design teams (5+ years), with a track record of fostering a collaborative and innovative team culture.
• Proficiency in advanced UX methods (generative research, information architecture, interaction design, user testing) and system-level thinking.
• Exceptional communicator capable of articulating design rationale to both technical and non-technical stakeholders.
• Demonstrated ability to manage multiple projects and deliver results in fast-paced environments.
• Thrives in dynamic environments with evolving project scopes and priorities.

Benefits

• Health insurance
• Professional development opportunities