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The DREAM Program, Inc.Communications Coordinator
Communications Coordinator at DREAM enhancing outreach through storytelling and content creation. Engaging volunteers and stakeholders for impactful community connection.
About the role
- Training, coaching, and development of communication specialists
- Manage multiple job duties daily, including all communication specialist duties
- Facilitate productive use of employee downtime with ongoing training
- Interface with the flight program as a contact source
- Relay complaints or potential program issues to the Client Services Manager
- Guide, evaluate, and lead Communication Specialists with monitoring and feedback
- Promote teamwork and continuous improvement in assigned staff
- Assist in integrating/transitioning new programs into the communications center
- Provide excellent customer service in the assigned region
- Participate in the training of new employees and monitoring their progress
- Promote communication between specialists, Flight team, and outside agencies
- Implement PAIP procedures and make notifications
- Monitor shift activity and contact necessary personnel
Requirements
- High school diploma or GED
- 1-3 years of related experience or training
- Bachelor’s degree preferred
- 1 year management or supervisory experience preferred
- Customer service experience preferred
- Aviation industry experience preferred
- Ability to be a team player with a professional attitude
- Excellent written and verbal communication skills
- Excellent organizational skills, detail-oriented, ability to prioritize and meet deadlines
- Intermediate Microsoft Suite skills required
Benefits
- Visit our benefits page for more information
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TI
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