Hybrid Senior Product Manager – AirHelp+ Subscription

at AirHelp

• Job title: Senior Product Manager – AirHelp+ Subscription
• Job type: Full Time
• Experience level: Senior
• Salary: PLN 18,000 - PLN 28,000 per month
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Krakow, Poland

About the role

• Senior Product Manager focusing on AirHelp+ subscription, driving business impact and retention strategies in a collaborative environment.

Responsibilities

• Own and evolve the AirHelp+ product vision and roadmap in line with company goals.
• Prioritize bold bets and quick wins based on user needs and data.
• Define and refine KPIs to measure what matters - then move the needle.
• Continuously improve our subscription’s value proposition.
• Test and launch initiatives to reduce churn and drive engagement.
• Explore new benefit extensions and opportunities for monetization.
• Champion the customer obsession.
• Translate insights into product ideas.
• Partner with design, engineering, and marketing to bring features from idea to impact.
• Manage the backlog, ruthlessly prioritize, and keep momentum high.
• Work tightly with Marketing, Sales, Customer Support, Legal, and Finance to ensure alignment and transparency.
• Keep stakeholders engaged and informed without creating noise.
• Use data to validate hypotheses and measure outcomes.
• Share learnings, and help the team learn fast and improve faster.

Requirements

• **4–5 years of hands-on subscription product management experience **- owning customer-facing products from discovery to delivery.
• **Proven track record of driving business impact**, with strong commercial thinking and a bias toward rapid experimentation and iteration.
• **Experience designing and scaling retention strategies**, reducing churn, and shaping compelling value propositions that connect with user needs.
• **Fluency in product analytics and experimentation tools** and a deep love for turning insights into action. Able to combine qualitative insights with quantitative data to make informed decisions.
• **Customer-oriented**, always curious to learn about the user needs and motives behind their decisions.
• **Strong cross-functional communication skills**, with the ability to align stakeholders, influence decisions, and rally teams around product outcomes.

Benefits

• **Culture of Autonomy:** No micromanagement, no politics. Just builders building.
• **Growth Investment**: Personal development plans, internal workshops, mentorship, and language classes.
• **Culture That Cares**: Team events, supportive peers, and a mission you can feel proud of.
• **Flexible Benefits**: Choose between gym pass, personal development, childcare, transport, or travel subsidies.
• **Global Workstyle**: Work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world.