Hybrid Product Manager – Call Quality

at Aircall

• Job title: Product Manager – Call Quality
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Paris, France

About the role

• Staff Product Manager for Aircall, driving strategy for call quality and voice performance across networks and devices. Collaborating with cross-functional teams to enhance customer experience.

Responsibilities

• Own the “Call Quality & Voice Platform” product scope, driving the long-term vision and strategy to ensure world-class reliability and voice performance across all networks, devices, and regions
• Lead a squad of engineers working on media infrastructure, diagnostics, and real-time monitoring systems to deliver measurable improvements in call experience
• Leverage product analytics, voice quality metrics, and telemetry data to identify reliability opportunities and drive decisions that directly improve MOS, jitter, packet loss, and other core media KPIs
• Own every part of the product that impacts call performance, including: real-time quality monitoring, post-call diagnostics, anti-jitter capabilities, device/network insights, and proactive issue detection
• Partner with Platform, Infrastructure, and CX leadership to align on long-term reliability initiatives and ensure Aircall delivers consistently exceptional call quality at scale
• Drive product-led improvements to reduce support volume, enabling users to self-diagnose issues and proactively prevent call degradation through clear insights and automated guidance

Requirements

• 5+ years of Product Management experience, with a strong track record of using analytics to drive significant product outcomes
• Deep experience working on B2B SaaS products, ideally on platform, infrastructure, or performance-sensitive domains (voice, real-time communications, networking, or similar)
• You have successfully led the delivery of multiple complex, cross-functional product initiatives, and monitored their impact on reliability, performance, or customer experience
• You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling roadmap
• You think clearly, communicate with precision, and know how to break down technically complex problems into actionable product plans
• You are fluent in English (Spanish, Portuguese or French is a plus)