Customer Solutions Analyst providing technical support to SiteMinder customers. Engaging with global clients to enhance customer satisfaction through effective troubleshooting and support.
About the role
- Finance Business Analyst providing support for financial reporting, planning, and controlling at Airbus. Collaborating on projects, user support, and maintaining documentation in a dynamic environment.
Responsibilities
- Functional support for reporting transformation projects in a collaborative environment.
- Qualify queries, route to the relevant resolver group and escalate support when relevant.
- Analyze and prioritize queries according to level of urgency.
- Take ownership over a dedicated portfolio of Reporting, Planning and Controlling applications.
- Respond to end users' queries on processes and applications.
- Keep user handbooks or documentation on different tools, reports and processes up-to-date.
- Support the correct BI financial data accessibility for users.
- Support users training sessions based on user requests.
- Give advice to users on how to obtain different financial data.
- Support the maintenance of the tools and reports following business changes.
Requirements
- Good understanding of Business Processes in the Finance area (R2R, P2P, O2C, budget monitoring and controlling);
- Knowledge on SAP Analysis for Office and SAP Analytics Cloud;
- Ability to identify, clarify and resolve;
- Self-motivated problem solver and quick learner;
- Good analytical problem solving and fact-finding skills;
- Well-developed written and verbal communication skills.
- Customer oriented and team spirit.
- Flexibility and capacity to work effectively in a dynamic and changing environment.
- Strong relationship building skills, internally within IT and with business users.
- Negotiation level in English, French, German and Spanish are a plus.
Benefits
- A multicultural environment.
- Opportunity to grow skills and capabilities through Airbus learning offers (digital solutions, classroom sessions, certified training....)
- A hybrid working model, allowing onsite and offsite work.
- A modern office well-connected to public transportation.
- A motivated and fun crew to grow and build the GBS together.
- An intense and exciting onboarding experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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