Hybrid Operations Manager

at SD Worx

• Job title: Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bayonne, France

About the role

• Operations Manager leading a team in payroll services for clients at SD Worx. Ensure compliance and quality in managed services while fostering team development and client relations.

Responsibilities

• As an Operations Manager, you will be part of the Managed Services division based in Bayonne and will have the following responsibilities:
• Manage a team of Payroll Administrators: recruitment, onboarding, absence management, performance reviews, internal mobility within the MS division, etc.;
• Organize your team’s workload and ensure each payroll administrator has a designated backup;
• Propose objectives, monitor their achievement and produce activity reports for your team;
• Ensure compliance with applicable rules and agreements;
• Contribute to maintaining and developing your teams’ skills, regulatory knowledge, and mastery of processes and tools;
• Relay upward and downward communication to the teams;
• Manage a client portfolio and maintain day-to-day client relationships;
• Participate in the monthly production committee together with the Payroll Administrator(s);
• Run the steering committee—if established—and follow up on client requests arising from it;
• Prepare quotes for clients within your scope;
• Ensure that client requests do not exceed the contract terms and therefore the responsibilities of the Payroll Administrator;
• Ensure payroll compliance and review payroll items only at the request of the Payroll Administrator (e.g., STC, RC…);
• Contribute to improvements of information systems (identify and escalate internal client needs) and act as a liaison with other departments;
• Propose and implement KPIs, for example to monitor service quality;
• Verify that internal reporting is compliant;
• Ensure requests to other departments are appropriate and track ticketing, especially for sensitive issues.

Requirements

• You have 3 to 5 years’ experience as a Payroll Administrator (desired)
• You are familiar with employment and payroll legislation and legal payroll constraints
• You demonstrate strong command of payroll tools and processes
• You are rigorous, reliable and maintain confidentiality in this sensitive area
• You are attentive, pedagogical and possess strong interpersonal skills—essential qualities for managing and motivating a team
• You have a strong sense of responsibility
• You have good relational skills with colleagues, clients and other departments
• You are objective, impartial and consistent in your approach and actions
• English language skills are a highly appreciated plus in our European company context.

Benefits

• A salary based on your experience and achievements
• A dynamic environment: remote work up to 3 days per week after a 6-month onboarding period
• Workation: the possibility to work from any SD Worx site in Europe (4 weeks per year)
• Learning opportunities: an individual development plan and professional training
• Career development: whether you want to become an expert or broaden your skills horizontally, there are opportunities to grow within SD Worx
• Strong team spirit and a friendly atmosphere: teambuilding, sports tournaments and company events
• Meal vouchers
• RTT (compensatory time-off days)
• Works council benefits (CE)
• Housing assistance (1% logement)
• Holiday bonus