Seeking Risk Governance & Reporting Managers for Old Mutual to enhance risk governance and reporting practices. Influence enterprise frameworks, methodologies, and support decision - making processes in a complex environment.
About the role
- Director of Operations Technology at Corebridge Financial overseeing governance of operations platforms. Leading teams to ensure stability and enhance business processes in financial services.
Responsibilities
- Provide overall leadership across three specialized teams supporting business-critical operations platforms and technology governance.
- Serve as the primary liaison between Business Operations and IT, ensuring transparency, prioritization, and timely delivery of production fixes and system enhancements.
- Represent Operations Technology in Monthly Business Reviews, delivering executive-level updates on production performance, outage impacts, and the forward timeline of IT initiatives impacting business processes.
- Build a culture of accountability, collaboration, and proactive issue management across all support and delivery teams.
- Oversee the triage, prioritization, and resolution of all production defects impacting business operations.
- Monitor system outages and coordinate cross-functional mitigation efforts, including post-incident impact assessments and lessons learned.
- Own operational governance of the enterprise workflow platform (Chorus), including performance oversight, enhancement intake, and prioritization.
- Establish and enforce governance frameworks for Robotic Process Automation (RPA) using Automation Anywhere, ensuring compliance, control, and audit readiness.
- Consolidate and present a cohesive “Technology in Operations” view to executive leadership—covering system health, defect trends, RPA governance, and upcoming releases.
- Proactively identify risks related to technology dependencies or change collisions and recommend mitigation plans.
Requirements
- 10+ years of progressive experience in insurance or financial services operations, with at least 5 years in a leadership role overseeing technology-enabled operations or platform governance.
- Demonstrated experience managing multiple teams or workstreams supporting production support, system enhancement delivery, and workflow automation.
- Proven ability to operate in a matrixed organization, influencing both business and IT stakeholders at senior levels.
- Strong understanding of insurance operations processes, particularly in life, annuity, or group retirement domains.
- Experience overseeing enterprise platforms such as Chorus, Pega, Automation Anywhere, or equivalent workflow/RPA systems.
- Familiarity with software development lifecycle (SDLC), defect management, and release coordination practices.
- Working knowledge of IT change management, incident tracking, and governance frameworks.
- Data-driven decision-maker with experience using metrics and dashboards to manage production stability and enhancement delivery.
- Strategic thinker able to connect operational needs with long-term technology roadmaps.
- Skilled at translating complex technology issues into clear business impacts for executive audiences.
- Collaborative leader who fosters accountability, transparency, and continuous improvement across diverse teams.
- Excellent communication and presentation skills; comfortable leading discussions at Monthly Business Reviews and executive governance forums.
Benefits
- Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
- Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Job title
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Tech skills
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