Customer Journey Manager focusing on technology and integration within Data team for Credit Cards Platform. Collaborating across functions to optimize customer journeys and improve their experience.
About the role
- Manager, Rehabilitation and Project Engagement at AGL focused on community engagement and regulatory approvals. Supporting stakeholder strategies for transition and rehabilitation projects in Loy Yang.
Responsibilities
- Represent AGL Loy Yang as a community and stakeholder contact and create awareness to AGL Loy Yang rehabilitation strategies, plans and projects.
- Design, manage and implement stakeholder engagement and communication strategies to support AGL’s regulatory approval processes including water application licences, environmental effects statements, declared mine rehabilitation planning and community engagement fund.
- Build relationships with community and stakeholders to best understand and monitor sentiments, views and opportunities relating to the energy transition in the Latrobe Valley.
- Work closely with project managers and business leaders to develop and implement engagement strategies that support the development of transition, rehabilitation and energy hub projects at Loy Yang.
- Deliver effective stakeholder engagement to support the Loy Yang leadership team, specifically the Engineering and Projects team on key projects.
- Design and deliver activities that support timely and effective approvals from the Victorian Government.
- Achieve stakeholder support for AGL’s preferred rehabilitation methods and minimise opposition and reputational risks.
- Ensure stakeholder support and minimise opposition and reputational risks for AGL during the planning and assessment process for the declared mine rehabilitation plan.
- Ensure the local community, stakeholders and Traditional Owner group(s) are engaged in relation to investment committed to as part of the Structured Transition Agreement.
Requirements
- Experience in the application of regulatory frameworks including Victorian Government assessment processes and community engagement.
- Experience in stakeholder engagement, government or public affairs.
- Experience in developing and implementing communication and engagement strategies for a diverse range of stakeholders and audiences.
- Highly developed interpersonal skills with the ability to develop strong relationships with a diverse range of stakeholders (including regulatory bodies and community groups).
- Experience in creating and measuring social impact projects and partnerships.
- Working knowledge of customer relationship management systems and IAP2 Model of Public Participation.
- The ability to work proactively and autonomously and as part of a team, effectively manage time and prioritise workload.
- Knowledge of the energy industry, power stations, mining and rehabilitation would be advantageous.
- Current Australian driver’s license.
Benefits
- Flexible working options including hybrid work.
- Discounts on energy, telcos and solar plans.
- Participate in Energise - our reward & recognition program.
- Play an active role in our diversity & inclusion initiatives.
- Novated leasing and Electric Vehicle subscriptions.
- Access to study assistance, AGL’s share purchase plan and insurance deals.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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