Payroll Implementation Specialist managing payroll solution setups and client support within HRIS platform for Asure Software. Ensuring accurate compliance and delivery with a focus on customer satisfaction.
About the role
- Implementation Consultant managing Mid-Market customers in the Implementation phase. Guiding clients towards maximizing value from Agicap's Treasury platform in a dynamic environment.
Responsibilities
- Manage a portfolio of Mid-Market customers in the Implementation phase.
- Manage both operational Finance employees and the Head of Finance/CFO/CEO on the customer side.
- Drive customer engagement by developing a deep understanding of your client’s strategic, financial and operational goals.
- Become an Agicap product expert and use this knowledge to effectively guide customers towards their desired outcomes.
- Take ultimate ownership for Customer Health and Onboarding turnaround time.
- Make sure that customers get maximum value from Agicap and give them insight into this through high-touch engagements.
- Be the voice of the customer back into our organization
Requirements
- 1-2 years of work experience in a professional environment. Ideally, experience in customer-facing roles (Consulting, Advisory, or B2B SaaS)
- Native Spanish speaker and fluent in English
- Strong prioritization skills and ability to get things done, focused on customer needs and business impact
- Analytical mindset with a high sense of accountability and ownership
- Ability to quickly adapt to change and thrive in a fast-growing environment, always keeping a positive attitude
- Excellent listening skills, empathy, and a customer-centric approach
- Comfortable working with diverse teams (Sales, Customer Success, Tech, Product, etc.)
Benefits
- Opportunity to join a fast-growing company and play a key role in our journey
- Competitive salary and clear growth perspectives
- Dynamic and learning-oriented work environment
- Collaborative and supportive team with a strong entrepreneurial mindset
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Payroll Implementation Specialist managing the setup and deployment of payroll solutions within our HRIS platform. Collaborating with clients to ensure accurate payroll processing and compliance.
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