Hybrid Customer Solutions Consultant – Key Accounts

at Agicap

• Job title: Customer Solutions Consultant – Key Accounts
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, London, United Kingdom

About the role

• Customer Solutions Consultant optimizing finance workflows for strategic clients in the fintech sector. Collaborating with finance teams, leveraging technology for improved financial operations.

Responsibilities

• Manage a portfolio of strategic customers, driving deep product adoption, solving complex finance workflow challenges and increasing long term value creation.
• Support customers in optimising how they manage cash, treasury, payments and financial visibility processes using Agicap.
• Understand customer finance ecosystems across ERP, banking, payments and treasury layers and translate business needs into scalable data and workflow structures.
• Drive measurable customer outcomes including activation depth, ROI and gross retention.
• Identify finance optimisation and transformation use cases and quantify business impact.
• Act as the voice of the customer across Product, Customer Success, Marketing and Commercial teams.
• Deep dive into treasury, payments and finance workflows to improve how customers operate their finance tech stack.
• Support customers in moving from manual or fragmented finance processes to automated, scalable finance operations.
• Build strong product expertise and support internal knowledge sharing across teams.
• Work closely with Commercial teams to identify strategic growth opportunities.

Requirements

• Bachelor’s or Master’s degree in Business, Finance, Economics or similar.
• 1 to 3 years of experience in: Fintech, Consulting, Finance Operations, Treasury, Accounting or Customer facing SaaS roles
• Interest in how finance processes, payments and financial systems interact in real world business environments.
• Structured problem solving mindset and ability to simplify complex workflows.
• Strong communication skills and confidence working with finance stakeholders
• High ownership mentality and accountability for customer outcomes.
• Ability to thrive in a fast moving, high growth environment
• A Plus: Experience with CRM, project management or customer platforms (Gainsight, etc)

Benefits

• A career acceleration platform, giving early exposure to complex finance environments, CFO level stakeholders and real finance transformation projects.
• Opportunity to build expertise across the full finance technology stack: ERP, Banking, Payments, Treasury
• Direct collaboration with Product, Engineering and Senior Leadership teams, including regular exposure to global strategy and HQ teams.
• Opportunity to help scale the UK and US markets during a major growth phase of the company.
• Join a high performance, entrepreneurial culture building one of Europe’s leading fintech platforms.
• Competitive salary and benefits package.