Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Analista de SNOC ensuring security for critical environments at V.tal's Cyber Fusion Center. Involves detecting, responding to, and mitigating security incidents while ensuring data protection and service continuity.
Responsibilities
- Monitor and triage security alerts generated by SIEM, EDR and Anti-DDoS solutions, ensuring effective initial response and correct routing of incidents.
- Act as Level 1 support for security incidents such as attack attempts, scans, anomalous behavior and potential compromises.
- Support ongoing review of alerting and correlation strategies to continuously improve detection.
- Identify requirements for creating new alerts and correlation rules in the SIEM based on monitoring observations.
- Analyze vulnerability reports (e.g., scans from tools like Nessus, Qualys, etc.) and notify responsible technical teams about detected nonconformities.
Requirements
- Experience with security solutions such as SIEM, EDR and XDR (e.g., CrowdStrike, Microsoft Defender).
- Knowledge of security in collaborative environments (M365 and G Suite).
- Experience managing firewall rules and evaluating DLP rules.
- Desirable skills with Anti-DDoS solutions (Netscout, NexusGuard, F5, Fortinet).
- Familiarity with Windows, Linux and macOS operating systems.
- Understanding of main network protocols (TCP/IP, HTTP/S, DNS, SMTP, etc.) and basic internet operation concepts.
- Ability to read and interpret logs (systems, firewalls, endpoints, etc.).
- Knowledge of attack vectors such as DoS/DDoS, malware, phishing and scanning.
- Experience with vulnerability analysis and management tools.
- Knowledge of document management and SOC/NOC operational procedures.
- Experience with monitoring and observability platforms such as Datadog, Grafana, Zabbix, BHOM and Elastic.
- Ability to administer, tune and create custom dashboards to monitor IT environment health and performance.
- Knowledge in log analysis, capacity trend analysis, threshold alerting and troubleshooting infrastructure incidents.
- Desirable experience automating routine monitoring tasks using scripts or APIs of these tools.
- Soft skills: critical thinking and analytical ability, good communication to report incidents, teamwork, proactivity in learning about new threats and technologies, and emotional control to handle incident situations.
- Differentiators: Experience with tools such as Fortinet, Netskope, CrowdStrike and Microsoft; technical knowledge of cloud environments (GCP, AWS, Azure); prior experience in a 24x7 SOC/NOC and incident response structure.
- Certifications such as: CompTIA Security+, CSA – EC-Council, ITIL, COBIT.
- Certifications or recognized training in infrastructure monitoring or observability (e.g., Datadog Certified, Elastic Certified Analyst, etc.).
- Experience integrating monitoring tools with ITSM for automatic ticket/incident creation.
- Education: Bachelor's degree in Information Technology, Information Security, Computer Engineering, or related fields.
Benefits
- Meal and/or Food Allowance
- Transportation Allowance
- Medical Insurance
- Dental Insurance
- Life Insurance
- Private Pension
- Profit Participation Program (PPR)
- Pharmacy Assistance
- Childcare Assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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