Quality Auditor & Regulatory Compliance Specialist ensuring compliance of plasma suppliers globally at Octapharma. Managing audits, analyzing data, and collaborating with stakeholders.
About the role
- Senior Quality Auditor at Aflac responsible for auditing processes and ensuring quality in service delivery for insurance products.
Responsibilities
- Serves as a resource for less experienced team members using broad knowledge, experience, and accomplishments to assist in the attainment of department goals
- Audits, monitors, coaches, and evaluates the quality of service provided by lower-level team members
- Reviews audit findings; assists with analyzing audit data before quality auditor sends report to business unit
- Identifies, documents, and updates administrative rules
- Works with management to develop and maintain efficient work processes
- Reviews procedures/processes and recommends enhancements as needed
- Performs research related to SOX and other regulatory requirements for audits and prepares audit responses
- Leads audit initiatives
Requirements
- Bachelor's Degree In Business Administration or a related field
- Two to four years of applicable work experience in auditing, quality, or process improvement
- Certified Quality Auditor (CQA) certification preferred
- Experience with group insurance specifically leave and disability
- Microsoft Word: Intermediate
- Microsoft Excel: Intermediate
- Microsoft PowerPoint: Intermediate
- Ability to lead audits
- Ability to review audit results data and to perform root cause analysis
- Demonstrated proficiency in all auditor competencies identified in CQA Body of Knowledge
- Ability to perform cross functional audits
- Strong problem-solving, analytical, and teamwork/facilitating skills
- Excellent interpersonal, communication, customer service, and telephone customer service skills
- Good comprehension, writing, and grammar skills
- Able to travel, as required
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave and other leaves of absence, if eligible
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