Night Auditor responsible for guest service and nightly financial audits at Canopy by Hilton Toronto. Combining front desk duties with accounting tasks for guest satisfaction.
Responsibilities
Provide Exceptional Guest Service: Welcome guests in a friendly, prompt, and professional manner.
Assist with check-in and check-out procedures and respond to guest inquiries throughout the night.
Complete nightly audit processes, including verifying daily transactions, balancing accounts, running audit reports, and preparing documentation for management review.
Accurately process all cash, credit card, and posting transactions according to established procedures.
Communicate any outstanding guest requests, concerns, or incidents to management.
Process guest reservations, cancellations, modifications, and updates received by phone or in person throughout the shift.
Promote teamwork and consistent quality service through effective communication and coordination with other departments.
Requirements
High School diploma or equivalent, plus one-year front desk/guest service experience.
Some college preferred.
Must speak fluent English.
Other languages are considered an asset.
Ability to perform tasks requiring carrying or lifting items weighing up to 100 pounds.
Use a keyboard to operate various property management and reservations systems, etc.
Communication skills utilize a significant amount of time when interacting with guests and employees.
Basic math skills are used frequently.
Problem solving, reasoning, motivational and training abilities are often used.
May be required to work nights, weekends, and/or holidays.
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