About the role

  • Night Auditor responsible for guest service and nightly financial audits at Canopy by Hilton Toronto. Combining front desk duties with accounting tasks for guest satisfaction.

Responsibilities

  • Provide Exceptional Guest Service: Welcome guests in a friendly, prompt, and professional manner.
  • Assist with check-in and check-out procedures and respond to guest inquiries throughout the night.
  • Complete nightly audit processes, including verifying daily transactions, balancing accounts, running audit reports, and preparing documentation for management review.
  • Accurately process all cash, credit card, and posting transactions according to established procedures.
  • Communicate any outstanding guest requests, concerns, or incidents to management.
  • Process guest reservations, cancellations, modifications, and updates received by phone or in person throughout the shift.
  • Promote teamwork and consistent quality service through effective communication and coordination with other departments.

Requirements

  • High School diploma or equivalent, plus one-year front desk/guest service experience.
  • Some college preferred.
  • Must speak fluent English.
  • Other languages are considered an asset.
  • Ability to perform tasks requiring carrying or lifting items weighing up to 100 pounds.
  • Use a keyboard to operate various property management and reservations systems, etc.
  • Communication skills utilize a significant amount of time when interacting with guests and employees.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivational and training abilities are often used.
  • May be required to work nights, weekends, and/or holidays.

Benefits

  • Health, Dental, and Vision benefits.
  • Discounted On-site Parking.
  • Discounted and Complimentary employee meals.
  • Discounted Hotel Rooms Nights (Hilton Worldwide).
  • Hilton University access.
  • Tuition Reimbursement.
  • Perkopolis.
  • GoodLife – Discounted membership.
  • Employee engagement and appreciation events.
  • Wellness days – Five days per year.

Job title

Night Auditor

Job type

Experience level

Junior

Salary

CA$25 - CA$27 per hour

Degree requirement

High School Diploma

Location requirements

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