Night Auditor at HRI Hospitality managing guest services, financial transactions, and daily reports. Ensuring excellent customer experiences and compliance with company policies across shifts.
Responsibilities
Greet, register, and assist guests; process check-ins/check-outs
Answer phone calls, respond to guest requests, and resolve issues promptly
Balance and reconcile daily financial transactions
Run and review daily reports (e.g., room charges, revenue summaries)
Audit and verify front desk postings and transactions
Process cash, credit card, and direct-bill transactions accurately
Ensure all reservations, cancellations, and no-shows are properly logged
Follow company policies and procedures, including safety and emergency protocols
Ability to work overnight shifts, weekends, and holidays
Requirements
High school diploma or equivalent required
Previous hotel front desk or accounting experience preferred
Experience with PMS systems preferred
Strong attention to detail and accuracy
Excellent customer service and communication skills
Strong problem-solving and critical-thinking abilities
Proficiency with computers and hotel property management systems (PMS)
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