IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Claims Operations Manager overseeing daily claims operations and leading a team of employees in a remote role for Aflac. Ensuring efficient processes and compliance with regulations while fostering a collaborative environment.
Responsibilities
- Manages the daily operations of the Claims business unit
- Gathers and analyzes data and reports related to claims operations
- Assists in strategic and tactical operational plans
- Develops solutions and implements actions to resolve problems
- Reviews processes to enhance service turnaround time and productivity
- Directs efforts to implement risk management and quality improvement initiatives
- Coordinates and monitors training efforts for employees
- Identifies and recommends technological solutions for business enhancement
Requirements
- Bachelor's Degree in business or a related field
- 6 years of job-related work experience
- 4 years in a leadership/senior/supervisory capacity
- Broad knowledge of production management concepts
- Understanding of federal, state, local regulatory and industry requirements related to the insurance industry and claims processing
- Knowledge of budgeting and expense control
- Strong personal computer skills with experience in Windows-based software
- Excellent presentation, oral, written, and interpersonal communication skills
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending
- Dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays
- Up to 20 days PTO to be used for any reason
- State-mandated sick leave (for Washington employees)
- Leaves of absence when needed to support well-being
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